Privacy Policy
Last updated: October 26, 2026
This Privacy Policy explains how Yes Laundry Ghana ("Yes Laundry", "we", "us", or "our") collects, uses, and protects your information when you use our website, mobile experience, and pickup & delivery laundry services.
1. Information We Collect
Account details (name, phone, email), pickup/delivery addresses including GPS coordinates, order history, payment confirmations from Paystack, in-app messages, and basic device/usage data.
2. How We Use It
To manage your account and bookings, calculate pricing and fees, process payments, send order updates, and improve and secure the Services.
3. SMS & Other Communications
We may send order and account SMS notifications through our SMS provider, Africa's Talking, using your account's phone number. Message and data rates may apply.
4. Payment Processing
Online payments are handled by Paystack under its own privacy and security practices — we receive only confirmation of payment, not your full payment credentials.
5. Sharing Your Information
We don't sell your personal information. We share it only with service providers who help us operate (Paystack, Africa's Talking, hosting), our operations team to fulfil your order, and law enforcement or regulators where legally required.
6. Data Retention
We retain your information while your account is active, and for a reasonable period afterward for legal, tax, and accounting purposes.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
8. Contact Us
Questions? Reach us at info@yeslaundrygh.com or +233 (0) 558 696 943.